Frequently Asked Questions
Our Product Designer allows you to create unique, personalised items directly on our website. Upload your own designs, add text, select colours, and preview your final product before placing an order.
Absolutely! Our support team is ready to assist you with uploading designs, adjusting layouts, or finalising your order. Contact us anytime!
We accept JPEG and PNG files. For best results, use high-resolution images. Need help converting your file? Reach out to us!
Contact us before placing your order — we’ll review your design and offer advice to ensure it turns out perfectly.
If you experience technical problems with the Product Designer, contact us immediately. Our team is available to assist you and resolve any issues promptly.
We begin working on custom orders straight away, so changes may not always be possible. Contact us immediately if you need to make an urgent change.
Contact our customer support team via email ([email protected]), phone (07832157432), or WhatsApp. We're here to make your experience smooth and enjoyable.
If you realise your delivery address is incorrect, contact us straight away. If the order has already been shipped, we cannot be held responsible for any address errors.
If your order is shipped to the wrong address, please contact the courier directly for redirection. Unfortunately, once delivered to the wrong address, we cannot recover or refund the items.
Always double-check your full delivery address, including street name, house number, postcode, and flat/suite numbers, before confirming your order.
No, we have no minimum order amount. You can order as little or as much as you like!
We accept all major credit cards. Please note that production starts only after we receive cleared payment.
Unfortunately, we do not offer physical samples due to high setup costs. However, we provide digital proofs for your approval before production begins.
Confirmation emails are sent automatically. Please check your junk/spam folder and mark our emails as safe to avoid missing future updates.
Yes, but catalogues are only sent via WhatsApp. Please send us a message to request a copy!
You can download invoices from your account by going to Order History and selecting the relevant order. Invoices are also attached to your confirmation email and included in your package.
Wash inside out, avoid bleach, tumble dry on low heat, and either iron inside out or use baking/parchment paper to preserve the design.
Yes, we do sell gift cards! These can either be sent as part of your order or digitally downloaded, depending on your preference.
The digital design fee covers the time and expertise required to prepare and customise your design. Please note that this fee is non-refundable, even if you decide not to proceed with your order.