Delivery & Returns
Delivery Information
At E & M, we aim to ensure that your order arrives safely and promptly. We offer various delivery options to meet your needs. Here's everything you need to know about our delivery process:
- Standard Delivery: Typically arrives within 3–5 business days (depending on products).
- International Shipping: Available for international orders. Delivery times and charges will vary based on your location.
- Order Tracking: You’ll receive tracking information as soon as your order is dispatched, so you can follow its journey to you.
- Delivery Costs: Charges are calculated based on the weight of your order and the delivery location.
If you have any specific delivery requests or questions, feel free to contact us, and we will be happy to assist you.
Returns & Exchanges
Your satisfaction is our top priority. If you're not completely happy with your order, we offer easy returns and exchanges within 14 days of receipt. Here’s what you need to know:
- Return Period: You have 14 days from the date of delivery to return or exchange your item(s).
- Eligibility: Items must be in new, unused condition with all original tags attached. Personalised or custom-made items are not eligible for return unless they are faulty.
- Return Process: To submit a return request and receive a return label, please contact us. Our team will guide you through the return process and provide you with a return label.
- Refunds: Once your return is processed, refunds will be issued to the original payment method. Please allow up to 10 business days for your refund to be processed.
- Exchanges: If you would like to exchange an item, please follow the return process and place a new order for the replacement item.
For any further enquiries regarding returns or exchanges, our customer service team is here to assist you. Contact us at [email protected].
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of receipt, and we will arrange for a replacement or refund. Please include a photo of the damage or defect to help us resolve the issue quickly.